Gold Coast Ferry Terminal is one of the busiest ferry terminals in Batam, serving thousands of passengers daily to Singapore and Malaysia. With ever-increasing passenger volumes, manual boarding processes became the primary bottleneck.
"We often faced long queues that frustrated passengers," says Budi Santoso, Terminal Operations Manager. "Our staff was overwhelmed checking tickets manually one by one."
Key challenges faced:
Olsera BMS implementation began with deploying an integrated digital check-in system. The technical team worked closely with terminal management to map the entire operational workflow.
The implemented system includes:
Within 3 months of implementation, Gold Coast Ferry Terminal recorded significant improvements across all operational metrics. Boarding time was drastically reduced and passenger satisfaction increased.
More importantly, manifest data accuracy reached 99.9%, nearly eliminating human errors that previously occurred frequently. This not only improved efficiency but also regulatory compliance.
Olsera BMS has completely transformed our terminal operations. Queues have drastically reduced and passengers are much happier with the faster boarding experience.
The digital transformation at Gold Coast Ferry Terminal proves that the right technology can fundamentally change port operations.
With Olsera BMS, this terminal is now ready to handle future passenger volume growth. The scalable system enables expansion without infrastructure overhaul.
Discover how Olsera BMS can enhance your terminal operations.
Request DemoThe terminal has completely transformed our operations. Queues have significantly decreased, leading to higher passenger satisfaction.
The manual boarding process involves long lines and lacks accurate data.
Boarding time reduced by 65% and customer satisfaction increased by 40%.